Order status and returns agent
Retrieves order and shipment status and starts approved returns.
Retail and E-commerce
AI for retail and e-commerce brands in the UAE
Where-is-my-order answered before anyone asks twice.
AIRetail and e-commerce assistantonline · Arabic and English
Where's my order #48213?
It left our Dubai warehouse this morning and arrives tomorrow between 10 am and 2 pm.
Can I exchange the size?
Yes. I've started an exchange for size M. The courier will collect the original when they deliver.
In short
AI helps UAE retailers and online brands answer order and return questions on WhatsApp and chat, guide shoppers to the right product, reconcile marketplace settlements, keep stock in sync across channels and forecast replenishment. Refunds outside policy, and anything sensitive, go to your team.
Where the time goes
What changes for your team
TaskTodayWith Social Bubbles
Order questionsAgents look up every order by handAnswered instantly from order and courier data
Returns and exchangesLong email threadsApproved flows started in chat, exceptions to your team
Product questionsShoppers leave when unsureGuided to the right item in seconds
Marketplace settlementsFees and refunds reconciled in spreadsheetsMatched automatically, exceptions flagged
StockStockouts and dead stockForecasts and replenishment suggestions
What we build
What we build for retail and e-commerce
Start with the one that hurts most, then add more on the same foundation.
Shopping guidance agent
Helps shoppers choose the right product on WhatsApp and web.
Multi-store checklists
Opening, visual merchandising and audit tasks tracked by store.
Settlement reconciliation
Orders, refunds, fees and shipping matched across marketplaces.
Stock sync and fulfilment
Inventory and orders moved between channels, ERP and 3PL.
Demand forecasting
Replenishment and markdown suggestions for planners.
Ask your data
Stock, price and units sold for any SKU across stores, on request.
Measured from day one
The numbers we track with you
Every build starts from a measured baseline, so you can see exactly what changed.
Tickets resolved without an agentReturn processing timeSettlement discrepancies foundStockouts
Ready-made products
From our product portfolio
Boltoy AI
A WhatsApp sales and support agent.
ContentPilot AIIn development
Social content creation and scheduling.
Our method
How we work
Diagnose, prescribe, build and adopt. Fit over hype at every step.
Diagnose
A free 30-minute call, then a structured look at how the work really happens today and where time and money leak.
Prescribe
We rank the fixes by return and effort and agree what the system will do and the numbers that prove it works.
Build
We build and connect it to your tools, then pilot it on real work before your customers see it.
Adopt
We train your team, track the agreed numbers every month and keep improving the system as you grow.
Common questions
AI for retail and e-commerce: questions owners ask
Does it work with Shopify and marketplaces?
Yes, where they allow integration, along with your courier and ERP.
Can it process refunds?
It starts approved return and exchange flows. Refunds outside policy go to your team.
Does it work on WhatsApp and Instagram?
Yes, through Meta's business messaging tools, as well as web chat.
Does it work in Arabic?
Yes. Shoppers can use Arabic or English.
How long does it take to go live?
An order status agent usually goes live in 2 to 4 weeks.
How is it priced?
Every engagement is scoped to your business, so we do not publish prices. After a free 30-minute call we share a clear proposal with a fixed scope, and AI usage costs are always shown separately.
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See what AI would do first in your retail and e-commerce business.
Book a free 30-minute call. We'll look at where time and money are lost and suggest the first thing worth building.